Each order is handmade with cruelty-free, plant-based ingredients. Thus, processing times are in place for all orders. You’ll get a shipment notification email with a tracking once your package has been shipped.
OUR NORMAL PROCESSING TIMES ARE 1-2 BUSINESS DAYS.
The following refund options are supported:
*If you cancel your order prior to shipment we can issue a refund. Please keep in mind that orders canceled after 24 hours of being placed are subject to a $5.00 restocking fee.
Divine Trio Refund
If one product in the Divine Trio does not agree with your skin, please return only that item for a partial refund.
We're sorry that your package arrived damaged. If this does occur, please visit our returns center to file a claim. Please have 3 photos of the damage. We ask that you report any damage within 2 days of delivery to be eligible for a replacement.
We allow the exchange of purchased items for selectable variants. Exchanges are at will of Omekwa Organics. If the exchange request is approved, the unwanted item must be shipped to us and the replaced item will be shipped to you.
Please keep in mind everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, you’ll be automatically issued store credit.